Politique d’expédition
DELIVERIES
By placing an order on Sunnyside Ducks you acknowledge that you have read, understood and agreed to be bound by all the terms and conditions as listed within this agreement. These terms and conditions may be changed or amended and/or updated at any time.
DELIVERY TIMES
We aim to ship your duck within 2-3 days of placing your order. You should expect to receive your delivery within 5-12 business days for all Australian deliveries. Orders placed on Sundays or Public Holidays are usually shipped within the following 3 working days. (Working days exclude Saturdays, Sundays and Public Holidays).
Following dispatch, you will receive an email with a tracking number. If you don’t receive an email with tracking details please contact us at sunnysideducks@outlook.com for further assistance.
In the highly unlikely event that your delivery is not received, please contact us as soon as possible so we can investigate your order.
Sunnyside Ducks use Australia Post for delivery of orders of ducks by the selected date requested. However, this is not always possible due to unforeseen circumstances that are beyond our control. You agree when placing an order that if a delivery is in transit and a late delivery occurs this does not entitle you to cancel an order.
In the event you have provided us a wrong address we are more than willing to redeliver/redirect your order with an additional $10.00 delivery charge. If the recipient is not at the delivery address that you have given, the couriers will do their best to leave the parcel/gift providing it is safe to do so (Courier discretion) or your order/parcel will be taken to the local Australian Post Office.
HOLIDAY DELIVERIES
Demand upon our resources during holiday periods is very high and we are unable to offer timed deliveries of any kind during certain periods.
Holiday Delivery requests are all accepted and delivered, but must be ordered by a certain date/time to guarantee delivery for the requested day. If orders are placed before the cut off date/time, orders will be delivered as requested.
INTERNATIONAL DUTIES & TAXES
For most international destinations, any applicable customs duties or import taxes are the responsibility of the recipient and are collected by your local customs authority upon delivery. These charges are not included in the price at checkout and are outside our control.
If you're ordering from Brazil or Argentina, please be aware that import duties and taxes are charged on all incoming parcels regardless of value. Duties in Brazil can be up to 60% of the order value, and up to 35% in Argentina. These fees are collected by your local customs office at the time of delivery and are the responsibility of the recipient.
We recommend checking with your local customs authority before placing an order if you're unsure what charges may apply.